jb8 Privacy Policy

1Introduction

This Privacy Policy ("Policy") sets out how jb8 ("we", "us", "the Platform") collects, uses, stores, shares and protects the personal data of players and visitors who access the jb8 website and related services in Bangladesh. jb8 is committed to handling personal data responsibly and in accordance with applicable data protection principles.

By registering an account or using the jb8 platform, you confirm that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. This Policy should be read alongside the jb8 Terms and Conditions, which are available on the Terms and Conditions page of this website.

2Information We Collect

jb8 collects three categories of personal data: information you provide directly, information generated through your use of the platform, and information obtained from trusted third-party sources as part of our compliance obligations.

Information You Provide Directly

• Full legal name, date of birth and gender — collected at registration for identity verification and age compliance.
• Bangladesh mobile number and email address — used for account communication, security alerts and, with your consent, promotional messages.
• KYC identity documents — national ID card (NID), passport or other government-issued identification. Submitted images are stored securely and used solely for compliance verification.
• Payment method details — bKash wallet number, Nagad number, Rocket number or other registered payment identifiers. jb8 does not store full card numbers or bank account details.
• Support correspondence — messages, chat transcripts and email communications sent to jb8 support, retained for quality assurance and dispute resolution.

Information Generated Through Platform Use

• Transaction records — full history of deposits, withdrawals, bonuses credited and wagering activity, including timestamps and amounts in BDT.
• Device and technical data — IP address, device type, operating system, browser type, screen resolution and Bangladesh Standard Time (BST, UTC+6) session timestamps.
• Gameplay data — games played, bet amounts, game outcomes and session durations. Used for platform improvement, responsible gaming monitoring and fraud detection.
• Cookies and tracking data — see Section 6 of this Policy for full details on cookie use.

Information from Third-Party Sources

• Identity verification providers — electronic identity checks performed by our KYC partners to confirm the authenticity of documents submitted by players.
• Payment processors — transaction confirmation and status data received from bKash, Nagad, Rocket, Upay and other payment partners to reconcile account balances.
• Fraud and AML screening — data received from fraud prevention and anti-money laundering screening services used to protect the platform and all players.

3How We Use Your Data

jb8 processes personal data only for the purposes set out below. We do not use your data for any purpose not listed here without first obtaining your explicit consent.

4Legal Basis for Processing

jb8 relies on the following legal bases to process your personal data. At least one legal basis applies to every processing activity described in this Policy.

• Contract performance — processing necessary to create and manage your player account and to deliver the jb8 services you have requested.
• Legal obligation — processing required to comply with applicable anti-money laundering regulations, age verification requirements and other statutory obligations.
• Legitimate interests — fraud prevention, platform security, abuse detection and improving jb8 services, where our legitimate interests are not overridden by your data protection rights.
• Consent — marketing communications and non-essential cookies, where you have given your explicit, freely-given and revocable consent.

5Sharing Your Data

jb8 does not sell personal data. We share data only in the limited circumstances described below, and only to the minimum extent necessary for each purpose.

• Payment service providers — bKash, Nagad, Rocket, Upay, Visa and Mastercard receive the minimum data needed to process your transactions. They operate under their own privacy policies.
• KYC and identity verification providers — document verification partners receive identity document images and biographic data solely for the purpose of verifying your identity.
• Fraud prevention and AML screening services — receive transaction and behavioural data to identify patterns consistent with fraud, bonus abuse or money laundering.
• Technology and hosting partners — cloud infrastructure and software providers who process data on behalf of jb8 under strict data processing agreements and confidentiality obligations.
• Regulatory and law enforcement authorities — we may disclose personal data to competent authorities where we are legally required to do so, for example in response to a court order or statutory regulatory requirement.

6Cookies and Tracking Technologies

jb8 uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your session security and, with your consent, deliver relevant promotional content. A cookie is a small text file placed on your device when you visit the jb8 website.

Cookie Categories We Use

• Strictly necessary cookies — required for the platform to function. These enable login sessions, security tokens, shopping basket functionality and navigation. They cannot be disabled without breaking core platform features.
• Functional cookies — remember your language preference, display settings and responsible gaming tool configurations so you do not need to re-enter them on each visit.
• Analytics cookies — aggregate, anonymised data about how players navigate the platform. Used to identify usability issues and improve the player experience. No individual player is identified through analytics data.
• Marketing cookies — used only with your explicit consent to deliver relevant bonus offers and promotions. You can withdraw consent at any time via account settings or browser controls.

You can manage or delete cookies at any time through your browser settings. Please note that disabling strictly necessary cookies will prevent certain core features of the jb8 platform from functioning correctly.

7Data Retention

jb8 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention periods apply:

• Active account data — retained for the full duration of your account and for 5 years following account closure, to meet anti-money laundering record-keeping requirements.
• KYC and identity documents — retained for 5 years following account closure or the last transaction, whichever is later, in accordance with applicable compliance requirements.
• Marketing preferences and consent records — retained for 3 years from the date of last consent or withdrawal of consent, to demonstrate compliance with applicable marketing regulations.

Once the applicable retention period has expired, personal data is securely deleted or anonymised so that it can no longer be attributed to any individual. Anonymised and aggregated data (which cannot identify any individual) may be retained indefinitely for statistical and platform improvement purposes.

8Data Security

jb8 applies appropriate technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction or alteration. Our security programme includes:

• SSL/TLS encryption on all data transmission between your device and jb8 servers, ensuring that your login credentials, payment data and personal information cannot be intercepted in transit.
• Encrypted storage of sensitive data fields, including KYC document images and payment identifiers, at rest on jb8 infrastructure.
• Role-based access controls — jb8 staff access player data only on a strict need-to-know basis. All internal data access is logged and audited.
• Regular security testing, including vulnerability assessments and penetration testing, conducted by qualified security professionals to identify and remediate weaknesses before they can be exploited.

9Your Data Rights

As a registered jb8 player, you hold the following rights in respect of your personal data. To exercise any of these rights, contact jb8 support at [email protected] with the subject line "Data Rights Request". jb8 will respond within 30 days of receiving your request.

• Right of access — request a copy of the personal data jb8 holds about you, together with information about how it is used and with whom it is shared.
• Right to rectification — request correction of inaccurate or incomplete personal data held about you.
• Right to erasure — request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, or where you have withdrawn consent and no other legal basis applies.
• Right to restriction — request that jb8 restricts the processing of your personal data in certain circumstances, for example while the accuracy of data is being disputed.
• Right to data portability — receive a copy of the personal data you have provided to jb8 in a structured, commonly-used, machine-readable format.
• Right to withdraw consent — where processing is based on your consent (e.g. marketing communications), withdraw that consent at any time via account settings. Withdrawal does not affect the lawfulness of processing before the withdrawal.

Please note that some rights are subject to conditions and exceptions under applicable law. For example, the right to erasure does not apply where jb8 is required to retain data to comply with a legal obligation. jb8 will explain any applicable limitation when responding to your request.

10Protection of Minors

jb8 does not knowingly collect personal data from individuals under the age of 21. The platform is strictly for adults aged 21 and above. If jb8 becomes aware that personal data has been collected from a person under 21, that data will be deleted immediately and the associated account will be closed. If you believe a person under 21 has registered on jb8, please contact [email protected] immediately so we can take appropriate action.

11Third-Party Links

The jb8 platform may contain references to third-party services such as payment providers. These third parties operate under their own privacy policies, which jb8 does not control. jb8 is not responsible for the privacy practices of any third-party service. We encourage you to review the privacy policy of any third-party service before submitting personal data to it.

12Updates to This Policy

jb8 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or platform features. Where an update is material — meaning it significantly changes how we handle your personal data — jb8 will notify registered players via their account contact details at least 7 days before the change takes effect.

The current version of this Privacy Policy is always available on the Privacy Policy page of the jb8 website. The date of the most recent update is stated at the top of this document. Continued use of the platform after any update constitutes acceptance of the revised Policy.

13Contact Our Privacy Team

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how jb8 handles your personal data, please contact our support team. Our agents are available 24/7 via live chat from within your logged-in jb8 account, or by email.

Email: [email protected]